Your satisfaction is our top priority.
We are only able to initiate refunds for products purchased directly from skinlordco.com. If purchased from another retailer, please contact them directly for information on their return policy.
Refunds: All refunds must be processed within 30 days of receiving your order. Once processed by us, you can expect a refund within 5-10 business days on the original form of payment. We do not refund shipping or customs costs.
Please Note: Our product is very unique and each device comes embedded with a natural stone. Because stones are formed by nature, each stone will look slightly different. The thickness will not be exactly the same on each device either. SKIN LORD CO will not accept those reasons as being a damaged product.
If you have any questions or concerns about your order, please contact:
Skin Lord Co Customer Care Team: firstname.lastname@example.org
Once you have placed your order we can only modify your order before it has been shipped. Once your item has shipped we can not cancel your order or make modifications to your order.
ONE YEAR DEVICE WARRANTY
At Skin Lord Co we believe in product quality and in our quality assurance process. Every tool is subjected to rigorous inspection and test procedures to ensure it meets our specifications. A defective product is extremely rare.
All Skin Lord Co devices come with a 12 month limited warranty covering only manufacturer defect-related problems resulting from everyday use of the product.
The warranty does not cover damage resulting from use with a voltage converter. Voltage converters or plug adapters do not guarantee voltage compatibility. Please email our customer care team for specific questions.
The customer will be responsible for postage to return the item for warranty work but, the company will pay for the postage to send the new item back to the customer. There are no express warranties except as before mentioned.
Neither SKIN LORD CO nor anyone involved in the production or sale of this product shall be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this product, or arising out of any breach of this warranty.
All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period before mentioned. Warranty only applies to skinlordco.com customers.